Ensuring the right dose goes to the right patient
Southwestern Medical Center's pharmacy dispenses approximately 60,000 doses of medicine per month. National Patient Safety Awareness Week is March 12-18 and SWMC had been 316 days without a serious safety event as of Friday, according to Robin Garmon, director of pharmaceutical services.
The hospital is rated first in safety in their healthcare network.
Garmon said patient safety starts at the top, from the CEO and rolling down to middle management, and then to every team member in the hospital.
"Basically, when it comes to safety, you have to create a culture and environment of safety," Garmon said. "It's not just safety of patients, it's safety of team members and visitors and everybody that enters the hospital. That's the culture we have here."
SWMC continually evaluates their processes and procedures to look for opportunities where a bad safety event could occur, according to Garmon. Every morning, the leadership of each department meets in what they call a 'safety huddle.'
"The huddle goes through every department leader and talks about any safety event in the last 24 hours," Garmon said. "We also talk about potential safety issues for the next 24 hours. There's very good information exchanged in these meetings. We do that every day. It's an open exchange and open communication. You cannot have a culture of safety without open communication."